Associate Fellow of the STC, founding member of Tech Writers Without Borders, Nancy was a bilingual technical writer for UNESCO in Paris half her career. For the other half she is a customer-facing technical communicator on project implementation teams at SAS. She is in a high-touch role with customers adopting new technology and manages documentation deliverables on remote teams. Attentive and delicate at managing client, organization, and team cultures. Nancy is bilingual in French and a French literature scholar.